Reservation Changes and Cancellations
The hotel management requests the customers to inform in time by written or telephone communication for any changes or cancellations concerning their reservation as soon as possible.
In case of cancellation, our policy is as follows:
In case of cancellation of the reservation more than 21 days before the scheduled arrival, there is no financial charge and it implies the return of the deposit by the hotel.
For cancellation of reservations less than 21 days before the scheduled arrival, the customer is charged 30% of the total stay based on his reservation.
In case of cancellation on arrival, during the stay, or for no show at the hotel (no show), the customer is charged 100% of the stay based on his reservation.
In exceptional cases, the hotel reserves the right to cancel the reservation or to modify, replace or withdraw any service, installation or provision without notice, if necessary. In this case, the hotel is obliged to return the full amount paid for your reservation.
The charge is made by credit or debit card at the time of booking. In case of cancellation, the deposit is non-refundable.
The hotel reserves the right to charge 100% of the reservation in case of no-show without prior notice.
The reservation is for a room type for the duration of your stay, not a specific room. If we need to transfer you to a different room whose price is lower than that of your reservation, the hotel is obliged to refund the difference.